Cellar Link's only option for payment is by credit card in order to facilitate an instantaneous sale and order confirmation for you. Once your payment is complete, you will receive a confirmation email from Cellar Link confirming that we have received your order, complete with your order details and a reference number. Please keep this email for your records.
Is my wine insured during transit?
While Cellar Link takes due care, Cellar Link does not accept any liability for loss, damage, deterioration or damage while in transit to your destination address. Wine Transit Insurance may be provided by a third party for deliveries. An excess of $750 applies. For further details contact us on 1300 270 110.
For any assistance, please contact us.
Sale of Alcohol – what are the restrictions?
Cellar Link Pty Ltd practices the responsible sale of alcohol. It is an offence to sell or supply liquor to a person under the age of 18 years, or to obtain liquor on behalf of a person under the age of 18 years. We remind you that we cannot sell or ship alcoholic beverages to anyone under the age of 18; when ordering from Cellar Link’s website you are confirming you are of legal drinking age.
Price & availability changes
Any wine for sale through Cellar Link is subject to change without prior notice. Prices and availability will fluctuate with the market and stock availability at the time of ordering. Cellar Link reserves the right to change prices or availability without penalty to Cellar Link or the customer.
You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point please contact us with your order number clearly quoted and we will deal with your enquiry.
My credit card has been declined – what should I do?
If your credit card has been declined, please check you have entered your card details correctly including the “Card Verification Value” (CVV); failing that please contact your credit card company.
What is Card Verification Value (CVV)?
Card Verification Value (CVV) also known as Card Security Code (CSC) or Card Identification Digit (CID) is an additional security feature for web based payments. The “Card Identification Digits” can be either three or four digits in length depending on the card issuer. For example, Visa, MasterCard, and Diners Club show the CSC or CVV as the three-digit value printed on the signature panel on the back of the card.
For American Express, the Security Code is the 4 digit printed (not embossed or raised) number on the left or right of the card, above or below the card number.
My order has not arrived – how can I check it?
To check your order, please call our Customer Service Team on 1300 270 110 or contact us. Please quote your order number in all communications so we can speedily assist you.
Cellar Link's copyright
This site (“www.cellarlink.com.au”) and its contents are subject to copyright. The site material copyright is owned by Cellar Link Pty Ltd, or in the case of our contractors and suppliers who have contributed to the content of this site, a third party. The site function and operation copyright is owned by Cellar Link Pty Ltd.
Australian wine zones, wine varietals and wine regions data copyright © Australian Wine and Brandy Corporation, September 2008 - www.wineaustralia.com
Robert Parker tasting notes data copyright © The Wine Advocate, September 2008 - www.erobertparker.com
Wine Spectator tasting notes data copyright © Wine Spectator, October 2008 - www.winespectator.com
International Wine Cellar tasting notes data copyright © International Wine Cellar, December 2008 -www.wineaccess.com
Wine Press - tasting notes data copyright © Tyson Stelzer, September 2009 - www.winepress.com.au
Australian Wine Companion – tasting notes data copyright © James Halliday, September 2009 -www.winecompanion.com.au
Bob Campbell's Wine Reviews – tasting notes data copyright © Bob Campbell, September 2009 -www.bobcampbell.co.nz
Jancis Robinson – tasting notes data copyright © Jancis Robinson, September 2009 - www.jancisrobinson.com
All rights reserved. No part of this website may be reproduced, stored in a retrieval system or transmitted in any form by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of the copyright holders.
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