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Shipping & Returns

 

Shipping

  • Free shipping is offered on selected products and all orders over $200.
  • When free shipping is offered, this is subject to exclusions zones. Upon placement of order, additional charges may apply. For any further assistance, please contact us.
  • Shipping is automatically calculated during checkout, however you can get estimate shipping costs before your checkout in your Shopping Cart.
  • As per our Liquor License requirements, Cellar Link - Marketplace will deliver only to attended addresses, and our driver will require proof that the recipient is over 18 years of age.
  • Where a delivery is not effected due to the provided delivery address being unattended, or where the recipient cannot provide satisfactory proof of age upon request, you will be charged a fee for re-delivery of your purchase.
  • We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.
  • Please allow 3-7 working days to most areas for delivery.
  • Deliveries are only available within Australia.
  • See FAQ's for Insurance and Breakage information.

 

Click & Collect

  • Shop online
  • Add the products to your cart that you would like to buy
  • Proceed through the Cart to ‘Shipping Address’
  • Choose ‘In-Store Pickup’ & proceed to payment
  • We’ll contact you within 24 hours
  • Come in to collect your order
  • Available in Sydney only - Unit 2, 7-9 Orion Road, Lane Cove West, NSW 2066

 

Provenance Guarantee 

All products for sale on Cellar Link - Marketplace come with our assurance that we guarantee the source and quality of products supplied. Please see our Terms and Conditions for further details.

  

Returns & order issues

If we have made an error with your order, please contact us immediately explaining the reasons for your dissatisfaction. Each situation will be reviewed on an individual basis in light of facts and circumstances of that case and resolved promptly.

Please note that we may ask you to return questionable products (including both opened and unopened ones) to us for evaluation and for possible return to our supplier. Such products must have the Cellar Link generated barcode label attached as proof that the product came from us. Should we accept responsibility (in our sole discretion); we will either exchange product(s) or issue a credit towards future purchases (including round-trip shipping charges). Set forth below are examples of valid reasons for returning products, which are subject to Cellar Link's investigation, review and final evaluation of the relevant facts and circumstances regarding a particular request for return. Please see our Terms and Conditions for further details.

Valid reasons for return:

  • Wrong product was sent.
  • Shipper errors - we'll file a claim against the shipper on your behalf.
  • Flawed product, providing said the product is returned in its original condition (and with all accompanying items if in a case) to Cellar Link - Marketplace within 7 days of receipt together with proof of purchase.

For any further assistance, please contact us.

 

Alcohol and Dry Area restrictions for Queensland & The Northern Territory

Delivery of freight into the areas specified is restricted, Cellar Link - Marketplace and its couriers will not deliver to the following postcodes.

Aurukun Postcode – 4871
Bamaga Postcode – 4876
Cherbourg Postcode – 4605
Doomadgee Postcode – 4830
Hope Vale Postcode – 4871
Injinoo Map Postcode – 4876
Kowanyama Postcode – 4871
Lockhart River Postcode – 4871
Mapoon Postcode – 4871
Mornington Island Postcode – 4825
Napranum Postcode – 4874
New Mapoon Postcode – 4876
Palm Island Postcode – 4816
Pormpuraaw Postcode – 4871
Seisia Postcode – 4876
Umagico Postcode – 4876
Woorabinda Postcode – 4713
Wujal Wujal Postcode – 4873
Yarrabah Postcode – 4871

 

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